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Privacy policy

The following data protection declaration applies to the use of our online offer https://hiss-dx.de (hereinafter "website"). We take data protection very seriously. The collection and processing of your personal data is carried out in accordance with the applicable data protection regulations, in particular the Basic Data Protection Regulation (DSGVO).

1 Responsible person

The person responsible for the collection, processing and use of your personal data in accordance with Art. 4 No. 7 DSGVO is

HiSS Diagnostics GmbH
Tullastr. 70
DE-79108 Freiburg im Breisgau
Phone: +49 761-389 49-0
Fax +49 761-389 49-20
hiss@hiss-dx.de

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions, either as a whole or for individual measures, you can address your objection to the person responsible. You can save and print out this data protection declaration at any time.

2 General purposes of processing

We use personal data for the purpose of operating the website.

3 What information we use and why

3.1 Hosting

The hosting services we use, serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website. For this purpose, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors of this website on the basis of our legitimate interests in an efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f) DSGVO in conjunction with Art. 28 DSGVO.

3.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage pattern and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). These access data include:

- Name and URL of the accessed file
- Date and time of retrieval
- data volume transferred
- Message about successful retrieval (HTTP response code)
- Browser type and version
- Operating system
- Referer URL (i.e. the previously visited page)
- Websites that are called up by the user's system via our website
- Internet service provider of the user
- IP address and the requesting provider

We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of operating, security and optimisation of our website, but also for anonymous recording of the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and correct errors and improve our services. This is also our legitimate interest according to Art 6 Paragraph 1 S. 1 f) DSGVO. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or if it is necessary for the provision of a service or the invoicing of a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. We also save the date of your last visit (e.g. when registering, logging in, clicking on links, etc.) as part of your account.

3.3 Cookies

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID with which various requests from your browser can be assigned to the shared session. This enables your computer to be recognised when you return to our website. These cookies are deleted after you close your browser. They serve, for example, to enable you to use the shopping basket function over several pages. We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your terminal device and enable us to recognise your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifetime is between 1 month and 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specially tailored to your interests. Our legitimate interest in the use of cookies in accordance with Art 6 Paragraph 1 S. 1 f) DSGVO is to make our website more user-friendly, more effective and safer. The following data and information are stored in the cookies:

- Log-in information
- Language settings
- search terms entered
- Information about the number of visits to our website and the use of individual functions of our Internet presence.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymised information, for example about which pages of our shop were visited, which products were viewed, etc. You can set up your browser so that you are informed in advance about the setting of cookies and can decide in each individual case whether you want to exclude the acceptance of cookies for specific cases or in general, or whether cookies should be prevented completely. This may limit the functionality of the website.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

3.4 Data for the fulfilment of our contractual obligations

We process personal data that we require to fulfil our contractual obligations, such as name, address, e-mail address, products ordered, invoice and payment data. The collection of these data is necessary for the conclusion of the contract. The data will be deleted after expiry of the warranty periods and statutory retention periods. Data that is linked to a user account (see below) is retained in any case for the period of time that this account is maintained. The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, because this data is required to enable us to fulfil our contractual obligations towards you.

3.5 User account

You can create a user account on our website. If you wish to do so, we need the personal data requested during login. When you log in later, only your email or user name and the password you have chosen are required. For the new registration we collect master data (e.g. name, address), communication data (e.g. e-mail address) and payment data (bank details) as well as access data (user name and password). You can have a user account, once created, deleted by us at any time without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. We will then delete your stored personal data, unless we still need to store them for the processing of orders or due to statutory storage obligations. The legal basis for the processing of this data is your consent in accordance with Art. 6 para. 1 p. 1 a) DSGVO.

3.6 Newsletter

To register for the newsletter, the data requested in the registration process is required. The registration for the newsletter is logged. You can revoke your consent to receive the newsletter at any time and thus cancel the newsletter. We store the registration data as long as they are needed for the dispatch of the newsletter. We store the registration protocol and the shipping address as long as there was an interest in the proof of the originally given consent, usually the limitation periods for civil law claims, therefore a maximum of three years. The legal basis for the dispatch of the newsletter is your consent in accordance with Art. 6 para. 1 p. 1 a) in conjunction with Art. 7 DSGVO in conjunction with § 7 para. 2 no. 3 UWG. The legal basis for the logging of the registration is our legitimate interest in proof that the dispatch was carried out with your consent. You can cancel the registration at any time without incurring any costs other than the transmission costs according to the basic tariffs. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every newsletter.

3.7 Product recommendations

Independent of the newsletter, we will send you regular product recommendations by e-mail. In this way, we send you information about products from our range of products in which you may be interested based on your most recent purchases of goods or services from us. In doing so, we comply strictly with the legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic tariffs. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Of course, you will also find an unsubscribe link in every e-mail. The legal basis for this is the legal permission according to Art. 6 para. 1 p. 1 f) DSGVO in conjunction with § 7 para. 3 UWG.

3.8 E-Mail Contact

If you contact us (e.g. via contact form or e-mail), we will process your data to process the enquiry and, in the event, that follow-up questions arise. If the data processing is carried out to carry out pre-contractual measures which are carried out in response to your enquiry, or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 b) DSGVO. We only process other personal data if you give your consent (Art. 6 para. 1 p. 1 a) DSGVO) or if we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1f) DSGVO). A legitimate interest lies, for example, in replying to your e-mail.

4 Storage period

Unless specifically stated, we only store personal data for as long as it is necessary to fulfil the intended purposes. In some cases, the law provides for the retention of personal data, for example in tax or commercial law. In these cases, we will only continue to store the data for these legal purposes, but will not process it in any other way and delete it after the legal retention period has expired.

5 Your rights as a person affected by the data processing

Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1. Below you will find an overview of your rights.

5.1 Right to confirmation and information

You have the right to receive clear information about the processing of your personal data. In detail:

You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to receive the following information:

1. the processing purposes;
2. the categories of personal data that are processed;
3. the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organisations;
4. if possible, the envisaged duration for which the personal data will be stored or, if that is not possible, the criteria for determining that duration;
5. the existence of a right of rectification or erasure of personal data concerning you or of a right to have the processing limited by the responsible person or to object to such processing;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data are not collected from you, all available information on the origin of the data;
8. the existence of automated decision-making, including profiling, in accordance with Art. 22, paras. 1 and 4 FADP, and - at least in these cases - meaningful information on the logic involved and the scope and intended impact of such processing on you. If personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate guarantees pursuant to Art. 46 FADP in connection with the transfer.

5.2 Right of rectification

You have the right to ask us to correct and, if necessary, complete personal data concerning you. In detail: You have the right to ask us to correct any inaccurate information of personal data. In consideration of the purposes of the processing, you have the right to request the completion of incomplete personal data, also by means of a supplementary declaration.

5.3 Right of cancellation ("right to be forgotten")

In a number of cases we are obliged to delete personal data concerning you. In detail: You have the right to demand that we delete personal data relating to you without delay pursuant to Art. 17 para. 1 DSGVO and we are obliged to delete personal data without delay if one of the following reasons applies:

1. the personal data are no longer necessary for the purposes for which they were collected or otherwise processed
2. you revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO, and there is no other legal basis for the processing.
3. you lodge an objection to the processing pursuant to Art. 21(1) DPA and there are no overriding legitimate reasons for the processing, or you lodge an objection to the processing pursuant to Art. 21(2) DPA.
4. the personal data were processed unlawfully.
5. the deletion of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which we are subject
6. the personal data have been collected in relation to information society services offered, in accordance with Article 8(1) of the DSGVO If we have made the personal data public and we are obliged to delete it pursuant to Art. 17 para. DPA, we shall take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested them to delete all links to this personal data or to make copies or replications of this personal data.

5.4 Right to limit processing

In a number of cases, you are entitled to request us to restrict the processing of your personal data. In detail:

You have the right to request us to restrict processing if one of the following conditions is met:

1. the accuracy of the personal data is disputed by you, for a period of time which enables us to verify the accuracy of the personal data
2. the processing is unlawful and you refused to delete the personal data and instead requested the restriction of the use of the personal data
3. we no longer require the personal data for the purposes of processing, but you require the data for the assertion, exercise or defence of legal claims, or 4. you have lodged an objection to the processing in accordance with Art. 21 Para. 1 DSGVO, as long as it has not yet been established whether the legitimate reasons of our company outweigh your own.

5.5 Right to data transferability

You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form. In detail:

You have the right to receive the personal data concerning you which you have provided us with in a structured, common and machine-readable format and you have the right to transfer this data to another responsible person without hindrance from us, provided that

1. the processing is based on a consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and
2. the processing is carried out by means of automated procedures. When exercising your right to data transfer in accordance with paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another responsible person, insofar as this is technically feasible.

5.6 Right of objection

You have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and our interests in the processing do not prevail. In detail: You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you that is carried out on the basis of Art. 6, para. 1, sentence 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims. Where personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data relating to you for the purpose of such marketing, including profiling, insofar as it relates to such direct marketing. You have the right to object, for reasons arising from your particular situation, to the processing of personal data concerning you for the purposes of scientific or historical research or for statistical purposes in accordance with Art. 89, para. 1 of the DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.

5.7 Automated decisions including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or significantly affects you in a similar manner. No automated decision-making based on the personal data collected will take place.

5.8 Right to revoke a data protection consent

You have the right to revoke your consent to the processing of personal data at any time.

5.9 Right to complain to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State in which you are resident, in your place of employment or in the place where the suspected infringement occurred, if you consider that the processing of personal data relating to you is unlawful.

6 Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible. To protect your data, we maintain technical and organisational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art. We also do not guarantee that our offer is available at certain times; disturbances, interruptions or failures cannot be excluded. The servers used by us are regularly and carefully secured.

7 Transfer of data to third parties, no data transfer to non-EU countries

As a matter of principle, we only use your personal data within our company. If and to the extent that we involve third parties in the fulfilment of contracts (e.g. logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service. In the event that we outsource certain parts of the data processing ("contract processing"), we contractually oblige contract processors to use personal data only in accordance with the requirements of the data protection laws and to ensure the protection of the rights of the data subject. Data transmission to bodies or persons outside the EU outside the case mentioned in this declaration in section 4 does not take place and is not planned.

8 Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our website, you should note that we have no control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting such websites. These websites are not subject to this privacy statement. You should exercise caution and read the privacy policy of the website in question.

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